Policies

CONSULTATION FEES

Consultation fees  must be paid in full prior to Consultation and are applied toward the Sisterlocks®️ Establishment Package.

For Microloc(k), Traditional Loc Refinement, and TRANSFER Sisterlocks®️ clients, the consultation fee is separate from your service fee and not applied toward your service total.

Please note: All consultation fees are nonrefundable.

DEPOSITS

To reserve your appointment, a 25% deposit is required for the following services:

Sisterlocks®️ Establishments

Second and subsequent Sisterlocks®️ Retightening Sessions

Microloc(k) Installations

Microloc(k) Retightening Sessions

Traditional Loc Refinements

Deposits help secure your time on the schedule and ensure a smooth, prepared experience for us both.

All deposits are non-refundable.

Missed or canceled appointments without proper notice will result in the loss of your deposit.

CANCELLATIONS & NO-SHOWS

Cancellations must be made at least 24 hours before your scheduled appointment time.

Cancellations made within 24 hours or failure to show up will result in a forfeited deposit.

Repeated no-shows may require full prepayment for future appointments.

LATE ARRIVALS

A $30 late fee will be charged for every 30 minutes past your scheduled start time.

Arriving more than 30 minutes late may require rescheduling, and your deposit will be forfeited.

LIABILITY

Every head of hair has its own beautiful personality and responds in its own way. While every service and product is chosen with care and professionalism, neither the Natural Hair Care Specialist nor Whimsy by Mel, LLC can be held liable for any unexpected reactions, damages, or outcomes that may occur as a result of services, product use, or improper home care or maintenance by the Client.

Your comfort and confidence are ALWAYS our top priority.

BOTANICALS SHIPPING POLICY

Whimsy by Mel, LLC offers complimentary hand delivery within a 15-mile radius of ZIP code 27292.

Local hand-delivered orders are $25.

If you live locally but prefer your blend to be mailed, or if you are outside the 15-mile radius, your total will be $30 plus $5 shipping and handling.

BOTANICALS ALLERGY POLICY

Before ordering, please take a moment to carefully review each herb and botanical to ensure none cause irritation or allergic reactions for you. Whimsy by Mel, LLC cannot be held responsible for allergic responses-each blend is crafted with care and intention, and we encourage you to choose what best supports your body’s well-being.